![]() ![]() Specify the application name in the Name field such as 'Skype for CSM'.In the Microsoft Azure portal, navigate to Azure Active Directory> App Registrations> New Application Registration.Log in to the Microsoft Azure portal ( ) using your Microsoft Office 365 User ID and Password. Microsoft Azure window is displayed.The below steps require Microsoft Office 365 user privileges: Step 1 Registering the application in Microsoft Azure Active Directory Watch the video or follow the steps below to configure the integration. Initiating chat using Skype for Business. ![]() Activating Skype for Business in Intelligent Service Management.Application registration in Microsoft Azure Active Directory.These are the steps to set up the integration: This ensures users to have secure access to the application. To integrate Skype for Business with Intelligent Service Management, you must register the application in Microsoft Azure Active Directory. Process to integrate Skype for Business (Online) Chrome 43+ (non Audio/Video functionality).Firefox 40+ (non Audio/Video functionality).Skype for Business (Online) feature is supported on the following browsers: Saving conversations for the records and keeping track of the progress. Instant Messaging (IM), voice, and video calls to initiate a quick chat between the analyst and the requester.Īdding the 'requested for' to a conversation along with the 'requestor' and vice-versa. Integrating Skype for Business with Intelligent Service Management provides the following benefits: Skype for Business (Online) is one of the most commonly used platforms across organizations to collaborate with co-workers and clients. This article explains how to connect the Skype for Business app to the Intelligent Service Management application. ![]()
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